Christrip Tours and Safaris is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Travel Information: Passport details, travel dates, destination preferences, dietary restrictions, medical conditions relevant to travel
- Payment Information: Credit card details, billing address, and other financial information necessary for booking
- Identity Information: Government-issued ID, passport copies, visa information
- Communication Records: Correspondence, feedback, and communication history with our team
- Emergency Contact Information: Details of persons to contact in case of emergency during your travels
Non-Personal Information
We also collect non-personal information including:
- Website usage data and analytics
- Browser type, device information, and IP address
- Cookies and tracking technologies data
- Location data (with your permission)
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Processing and confirming your safari bookings and travel arrangements
- Coordinating with hotels, lodges, transport providers, and other service partners
- Providing customer support and responding to your inquiries
- Sending booking confirmations, itineraries, and travel-related communications
Safety and Legal Requirements
- Complying with legal obligations and government requirements
- Ensuring traveler safety and security during safaris
- Emergency contact purposes during your travels
- Obtaining necessary permits and park entries
Business Operations
- Improving our services and website functionality
- Marketing and promotional communications (with your consent)
- Analyzing customer preferences to enhance our offerings
- Internal record keeping and business administration
Information Sharing and Disclosure
Service Partners
We may share your information with trusted third parties including:
- Accommodation Providers: Hotels, lodges, and camps for reservation purposes
- Transport Companies: Airlines, car rental companies, and local transport providers
- Tour Guides and Local Operators: For safari coordination and safety purposes
- Government Authorities: When required for permits, park entries, or legal compliance
- Travel Insurance Providers: If you purchase insurance through us
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of our customers or others
- Investigate fraud or other illegal activities
- Enforce our terms and conditions
Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using encryption technology
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure storage of physical and electronic records
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations and resolve disputes
- Maintain business records as required by law
Generally, we retain customer information for up to 7 years after your last interaction with us, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your information to another service provider
- Objection: Object to processing of your information for marketing purposes
- Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Enhance user experience and website functionality
- Analyze website traffic and user behavior
- Remember your preferences and settings
- Provide personalized content and advertisements
You can control cookie settings through your browser, but disabling cookies may limit some website functionality.
International Data Transfers
As we operate safari tours across East Africa, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
Marketing Communications
With your consent, we may send you marketing communications about our services, special offers, and travel-related information. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your communication preferences
Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent and believe your child has provided us with personal information, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if we have your email address)
- Other appropriate means of communication
The updated policy will be effective immediately upon posting unless otherwise specified.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Christrip Tours and Safaris Email: info@christriptoursandsafaris.co.ke Phone: +254 794 347 777 Address: [Your Business Address]
For data protection inquiries specifically, please include “Privacy Policy Inquiry” in your email subject line.
Governing Law
This Privacy Policy is governed by the laws of Kenya and any disputes will be resolved in accordance with Kenyan jurisdiction.
By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.